The overall objective of this course is to strengthen the understanding of policies and procedures and the skills of creating purposeful policies and procedures.

Programme Outline

The Importance Of Policies And Procedures

• Differences between policies and procedures
• Understanding the need for policies and procedures
• Types of policies and procedures and their hierarchy
  • Activity: Identifying the Sharjah Girl Guides’ policies and procedures and their hierarchy

Aligning Policies And Procedures To The Organisation

• Considering organisational culture and values
  • Activity: Understanding written and unspoken values
• The impact of change on policies and procedures and the organisation

Steps To Develop And Create Policies And Procedures

• Mapping the process and workflow for efficiency and productivity
  • Activity: Simplifying a process with a flow chart

Steps To Develop And Create Policies And Procedures

• The effective technical writing cycle
• Identifying a logical structure
• Designing and defining key content
• Applying clear writing styles
  • Activity: Identifying appropriate language
  • Activity: Creating a real-life policy and procedure (to be completed outside the course)

Implement Policies And Procedures

• Managing the (cultural) change process
• Publication formats
• Communicating effectively with your employees
  • Activity: Role play overcoming objections

Evaluate Policies And Procedures

• Reviewing and analysing the need for change
• Achieving compliance
• Smooth revisions and updates
  • Activity: Evaluating the effectiveness of policies and procedures

Governance And Legal Requirements

• The legal and compliance role of policies and procedures
• The review process
  • Activity: Creating a checklist

• Understand the importance of clear and effective policies and procedures
• Differentiate between policies and procedures
• Recognise the link between an organisation’s values and its policies and procedures
• Learn the process of writing effective policies and procedures
• Practice writing clear and easy-to-understand policies and procedures
• Prepare for regular reviews, evaluation and revision of policies and procedures in line with legal and compliance requirements
• Feel confident when writing quality policies and procedures

• Learn how your organisation’s values are connected to your policies and
• procedures
• Learn to recognize the difference between policies and procedures
• Practice effective writing of policies and procedures

The programme has been designed based on ROI methodology to ensure that you can measure Reaction, Learning, Application and Impact

Reaction Objectives:

• You will find the content relevant to your jobs.
• You will find the content important in aligning your job function with your company strategy.
• You will have the opportunity to put your learning into practice back at work.
• You intend to apply your learning back at work.
• Rate the relevance of the course content 9 out of 10
• Feel confident when writing quality policies and procedures

Learning Objectives:

• Understand the importance of clear and effective policies and procedures
• Differentiate between policies and procedures
• Recognise the link between an organisation’s values and its policies and procedures
• Learn the process of writing effective policies and procedures
• Practice writing clear and easy-to-understand policies and procedures

Application Objectives:

• Prepare for regular reviews, evaluation and revision of policies and procedures in line with legal and compliance requirements
• Write effective policies and procedures
• Use your new understanding of policies and procedures to review your HRD company guidelines
• Align your organisations policies and procedures to be in-line with the Group policies and procedures.

Impact Objectives:

• Enhance collaborations between different departments
• Reduce ambiguity caused by unclear policies and procedures
• Reduced errors caused by unclear policies and procedures